The organization we work with implemented a weird rule that demanded that we change the name of our business. I hadn't setup a google account in a while, so I clicked the business account type during setup.
Now I'm realizing there are way too many tools than we need and that we're going to get stuck with things like people writing to the Q&A on the google maps listing and then getting cranky because we don't monitor it because we already have email, website, etc. to get in contact with us but don't have the staff to monitor things like this (the grumpy Q&A thing happened to another business I work with is why I say it like this.)
Side note: I wish we could get rid of Q&A altogether because this might not be so bad then, but I read you can only do that if there's a public scandal or something that can hurt your business by allowing users to continue posting to it.
We don't want to be listed on maps (we don't even have a physical location) and don't want all the extra stuff because we literally just want the gmail account for emails. We'd like to convert the account from business to personal--Is this possible?
P.S. I also read that deleting the account won't free-up the gmail username, so I don't want to go that route if possible.