My name is Betty Dunn. The account is under the name of Charles Dunn. My phone # is 407-921-1074. The account is under the # 407-921-1073. I bought a new I phone from Verizon yesterday.I have been unable to access E-mail because I don't remember my G mail Pass word. I have tried every password that I have a record for and nothing works. I'm somewhat computer illiterate so any help you can give me is so greatly appreciated. Thanks. JA: When did you last change your password or Apple ID? Customer: I have no idea. JA: Did you try resetting through Apple's online account reset tool? Customer: How do you do that? I am a senior citizen and don't understand so much of this. I'm so sorry. JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you? Customer: I don't think so. Thanks
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