My Gmail account suspended

I can't access my Gmail account. When entering my email address, a window pops-up telling me that this account has recently been suspended. There is a button "Next" to help me solve the problem, but when I click on it, I get an apology saying that there is no solution to solve this problem.
Could this have to do with cookies? or hackers?
When I want to open a new account under this same address, I am told that this account already exists, but when I want to access it, I am told that it has been deleted.