I need to do a plan for my team. Name, time of working, and I need a formula that can assign randomly in the slot of 1 hour: chat, call, break, and task.
I have to add a rule so that an agent per day has 1 break, 2 chats and 2 calls, and the rest task so that in a group of 15 people for the same time there is coverage with 2 chats and 2 calls, I don't know if I made myself clear, I also attached the screen with the color reference.
Thank you in advance